Our Quality Policy is a manifestation of our corporate values of excellence which ensure:

• Our Quality Management System is a collection of well documented processes which respond to beneficiary’s’ requirements and provide excellent service to achieve customer satisfaction
• We meet or exceed the expectations of our beneficiaries, service associates, employees and other relevant stakeholders
• We foster a culture of honesty and transparency which is reflected in our services and dealings
• Implement Quality objectives focused upon service model and continual improvement across all levels and functions to bring a sustainable change among the deprived
• We attract and retain talent best suited to our requirements through employee recognition and rewarding programs, while enhancing our employee’s skill set with training and development programs
• We remain at the forefront of changing service requirements, work alongside government’s initiatives, manage our risks and opportunities such that our service offering is dynamic and continues to be a true reflection of our goals, values and current needs
• Partner with relevant stakeholders to meet statutory and legal requirements in a socially responsible manner
• Periodically review and communicate the Quality Policy to all employees and ensure its availability to all stakeholders.