FAQs

Q: How can I submit an assistance request?

A: You can register by accessing the following link and submitting the registration form: https://www.algurgaidmanagement.com.

Q: Can the file be registered under the wife or one of the children’s names?

A: The file must be registered under the husband (father) only. It can be registered under the wife (mother) name, only in case of divorce or the husband’s death.

Q: Has my application been received successfully?

A: After completing the registration and filling out the profile, you will be redirected to the assistance application page.

Q: Is there a reference or application number I can use for inquiries?

A: Yes, an application number will be generated upon submission. You can also track your application status through your profile page.

Q: When will I receive a response to my application?

A: Once assistance is approved, you will receive a notification via the homepage and WhatsApp for review.

Q: How do I know if the application has been approved?

A: You can track the status through your profile page by selecting “Track Requests”.

Q: If the application is rejected, can I know the reason?

A: Yes, you can view the reason via the homepage under “Track Requests” and selecting the relevant application.

Q: Can I resubmit the application after rejection?

A: Yes, considering the comments on the rejected application and avoiding them in the new submission.

Q: Is assistance provided once or periodically?

A: Assistance is provided once per year. You must update your profile before submitting a new request.

Q: Can I apply before one year has passed?

A: No, a new application can only be submitted after 12 months from the last assistance request.

Q: What types of assistance does the organization provide?

A: Rental assistance, educational support (school/university), medical assistance, and electricity, water, and sewage bill assistance.

Q: What documents are required for application?

A: Requirements vary depending on the type of assistance. The following documents may be required:

Note: All submitted documents must be clear copies and valid for at least three months.

Q: Who is eligible to apply for assistance?

A: Applications are limited to UAE national families and residents inside the country whose eligibility is confirmed after case evaluation.

Q: Must documents be updated?

A: Yes, residency permits for all family members must be valid, and all documents must be issued within the last 3 months.

Q: What happens if incorrect information is provided?

A: The application will be rejected.

Q: Will data confidentiality be maintained?

A: Yes, all data is kept strictly confidential. You may review our privacy policy link via the homepage.

Q: Are all assistance applications accepted?

A: No, acceptance depends on management approval, document accuracy, and eligibility.

Q: Can I apply for more than one type of assistance?

A: Only one assistance application is allowed per year.

Q: Can I inquire about applications by phone?

A: No, please track your application through your profile page.

Q: What if my application is missing documents?

A: Documents cannot be completed after submission. The application will be rejected, and you may reapply after fulfilling all requirements.

Q: How long does the application review take?

A: The review period varies depending on the case and the response time of the assisting entity. You will be notified once a decision is made.

Q: Do I need to visit the organization to complete documents?

A: No, all applications are handled exclusively through the online assistance portal.

Q: Can I update my data after registration?

A: Yes, you can update your information anytime through your profile.

Q: Can the assistance application details be updated after submission?

A: No, modifications are not allowed after submission. In such cases, the application will be rejected, and you may submit a new application after 3 months. (For example: entering incorrect bank details for the school or real estate office).

Q: What if I forgot my password?

A: You can reset your password using the “Forgot Password” option on the login page.

Q: What should I do if I cannot add a family member due to “duplicate registration”?

A: This means the person is already registered under a previous account. The solution is to log into their old account using their digital ID, then go to settings and select “permanently delete account.” After deleting the account, you can add them again under the head of household’s account.